Customer care
Refund policy
Pre-launch notice. Direct ordering is not yet open. We will review and finalize this policy before checkout goes live.
Perishable food
Bread is a perishable food product, so we generally cannot accept physical returns of food once it has been delivered or picked up.
Damaged or incorrect orders
If an order arrives damaged, unsafe, or different from what was ordered, we intend to make it right through a replacement or refund when appropriate. Customers should contact us promptly and keep the product and packaging until the issue is reviewed.
Delivery issues
Refund or replacement eligibility may depend on the delivery method and the circumstances of the issue. Final time limits and procedures will be published before sales begin.
Questions
Please use the Contact Us page for the latest customer-service information.